Browsing Our Site
This policy applies to the information practices of Miller Bros Paint and its affiliates (collectively, "we," "us" or "our"). In general, you can browse this web site without telling us who you are or revealing personal information about yourself. We may gather non-personal navigational information about where visitors go on our web site and information about the technical efficiencies of the site (i.e., statistics about web server activity, the type of data visitors access, referrer information, search engine performance, geographic information, browsers, platforms, server errors, items and information placed into abandoned shopping carts, and so on). We regularly analyze and use this information to deliver updated content and to support and enhance our relationship with you when you visit our site, through both advertising, keyword and press promotion.
Information We Collect and How We Use It
You will need to provide information about yourself if you choose to make a purchase from us, register on this site, create an account, sign up for an e-mail list or converse with us by e-mail. When you transact with us, we may collect from you personal information such as your name, billing and shipping addresses, customer service inquiries, telephone number, email address and user names or passwords for your Miller Bros Paint account. We may collect information about products, services and features that you visit or use, how frequently you use them, location data and other information about mobile devices used to access and interact with us, and your responses to any offerings or advertisements we present to you. This information will be used for fraud protection purposes, to fulfill orders, to pre-authorize or complete a sale, to respond to inquiries, to communicate with you regarding our site and services, to personalize the content and offerings to you, to conduct research about use of our sites by our users, and to provide other information that may be of interest to you. We may also collect any information about gift recipients in this same manner if this feature is active within the site.
If you have signed up to receive email offers from us and at any time you'd like to stop future delivery of these email offers, simply follow the removal instructions located at the bottom of each message. Please be aware, however, that even if you request to be removed from our email marketing list, you understand and agree that we may still contact you by email regarding any orders that you place with us.
How We Share Information
You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or it is necessary to protect the users of our web site, the site or the public.
By using this web site, you agree that information collected on this site can be used for all purposes stated within this policy.
Our sites and services are intended for a general audience, and children under the age of thirteen should not register without the consent of a parent or guardian.
While we implement security measures on this web site, you should be aware that 100% security is not always possible. If you are reluctant to send information you deem sensitive over the internet, we have provided alternative options to make it easier for you to shop and purchase our products. You can telephone us M - F at (513) 531-1501 to pay by Credit Card, Check or Money Order. Should you choose the latter option send payment with Order Number indicated in the Memo field to: Miller Bros Paint, 4343 Montgomery Rd. Cincinnati, Ohio 45212. Orders will be released upon payment receipt.
We use outside data collection tools provided from third-party sources including Google Analytics to better understand our website's metrics. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. Data collected includes or could include search engine referrals, traffic driven by online promotions, how a visitor navigates our site, what time the current visit occurred, whether the visitor has been to the site before, what site referred the visitor to the web page, items placed in shopping carts and which are abandoned, purchases if made in the same or multiple sessions and other miscellaneous information that may be provided through the tools you use to navigate and access this site. The collected data is analyzed on an aggregate basis and tied only to anonymous transaction totals, so it is not associated with the personal information of our visitors. We may contract with third-party service providers at our discretion. We might also use the information provided to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Mozilla FireFox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services may not function properly.
How you remove or modify information provided to us
It is not necessary to create an on-line account in order to shop with us. However, if you chose to create an account and have your information saved to permit faster shopping, checkout and order lookup but no longer desire for us to keep this information in our database you must notify us in writing to have this account information purged. Address this inquiry to Miller Bros Paint, 4343 Montgomery Rd., Cincinnati, Ohio 45212. The inclusion of current contact information is mandatory in case we have questions or need to further verify your authority to manage this information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
In order to make modifications to your online account information simply sign in using the "My Account" link at the top of any page where you may edit your password, shipping, billing and/or other pertinent information.
Other Sites and Social Networks
We may use the services of Google, Infolinks Inc and/or Prosperent to automatically affiliate commercial links or display contextual advertising to you during your visit to one of our sites.
You should know that we often times get paid if you click one of these links and/or ultimately purchase a product or service.
This disclosure is provided in accordance with the Federal Trade Commission's 16 CFR 255.5: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. If you have any questions or comments regarding this policy and this web site, please contact us via our website link Contact us or by postal mail at the following address: Miller Bros Paint, 4343 Montgomery Rd., Cincinnati, Ohio 45212.
If you are visiting our web site from a location outside of the U.S., your orders placed through our web site will be accepted and fully processed in and shipped from the U.S. and all information you provide will be maintained on our web servers and/or internal systems located within the U.S. and your connection will be through and to servers located in the U.S.
Terms of Service
Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. By accessing or using our sites and services, you signify that you agree to our Terms of Service.
Changes to our policy
In the event you are unsatisfied with any product purchased from us, the below return policy describes the remedies available to you.
We will provide you with a full refund of the purchase price of the product purchased from us when there is;
1. Packing Error refund or replacement within 30 days of receipt.
2. Shipping or other product damage notice within 10 days of receipt.
See below "Procedures for Sending Products Back to Us?" in order to process a return.
In the event you wish to return a product to us for a reason other than mentioned above under "Refund" (i.e. an elective return, you changed mind, you ordered too many, you didn't like product, etc.) please note that due to the Chemical Nature of items being sold ALL SALES ARE FINAL once accepted and shipped to your location. Therefore, no return of merchandise will be accepted for any reason except as previously noted under "Refund". If a Refund is approved, we will credit you less a 30% restock fee and the actual shipping charges we were charged to ship your order to you.
Procedures for Sending Products Back to Us
A Return Merchandise Authorization (RMA) number must be obtained before merchandise is returned to our facility. If you do not have an account on our website you may telephone (513) 531-1501. Items returned without first obtaining an RMA will be discarded and no credit will be issued.
For assistance or questions regarding this Return Policy use the Contact Us link for fastest resolution or call us at (513) 531-1501.
Thank you for your business.